“Hello, please hold.”

Heard that one before? Hopefully your clients haven’t.

Accounting is a people profession, and yet many of us think immaculate workpapers and a reasonably priced invoice tick all of our clients’ boxes.

Oh, if only.

Now, people skills is an enormous field – but let’s pick one little focus area for today.

Have you tried calling your office lately?

We did it a while back. It was embarrassing.

“Hello, Anonymous & Associates. Can I help you?” mumbled like a grumpy 16-year-old and with absolutely no vocal indication towards a willingness to help is a common one.

“Hello, Smart Accounting Services, please hold.” Another big one.

Come on guys, shake it up.

“Well hello there, this is Katy from Cool Beans Accounting. What can I do for you on my favourite morning of the week?”